Shipping Policy

Delivery Locations

Metallon Steel Fabrications make deliveries Australia-wide. International orders are not available at this point in time.

Collecting your Order

Free pick up is available from our store at 32 Terrence Rd, Brendale 4500 QLD. We are open from 8am to 3pm Monday to Friday for pick ups, please phone ahead on 07 3865 7865 so we can have it ready for you.

Brisbane Shipping

We offer two options for shipping in the Brisbane area for postcodes 4000-4207 & 9000-9499. All accessories and art on our website up to 1000mm in length, not including braziers or firepits, are $15 postage. Braziers, firepits and art over 1000mm in length are $30 postage with a charge of $10 for each extra large item.

Australia Wide Shipping

We offer Australian wide shipping costing $30 for all accessories and art on our website up to 1000mm in length, and $60 for orders with braziers, firepits and art over 1000mm in length, with a charge of $10 for each extra large item.

We do not deliver to Post Office boxes. Please provide a home or business address for your delivery.

Processing Your Order

Due to the freight company’s policies surrounding COVID-19 and contactless delivery, signature on delivery is not available at this time. If you are not at home at the time of delivery, the freight company will endeavour to leave your package in a safe place. We strongly recommend delivery to a work address wherever possible. Metallon Fabrications will not be held responsible for packages that go missing if no-one is home at the time of delivery.

If you choose to have your order left when you are not at home, the responsibility is yours, but contact us immediately to discuss and we may be able to assist. If you provide clear written delivery instructions, we will do our absolute best to have them followed.

Delivery is between Monday and Friday, excluding public holidays.

Order Confirmation

As soon as you place your order you will receive an order confirmation email from Metallon Steel Fabrications to confirm that we have received your order in our system and your chosen payment method has been accepted. Please keep this email as proof of your purchase.

Delivery Despatch

Orders that are in-stock are usually dispatched within 1 business day. If we have to make your order please allow 3 business days. Please contact us if you would like to know the exact time frame.

We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location, averages 2-7 business days.

Tracking Orders

All orders delivered within Australia automatically have tracking. If your order has not arrived within 2 business days of expected delivery, please contact us at accounts@metallonfab.com.au for assistance in tracking your order.

Note: Metallon Steel Fabrications cannot be held liable for items not arriving within a certain timeframe.

As soon as the item has been shipped, we will provide you with a tracking number via email. You can then use this number to track your package online. If you do not receive this email, please contact us at accounts@metallonfab.com.au.

Delivery Receipt

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item, please contact us immediately. We will not accept any returns or provide refunds for items that have been opened, tampered with, or not in their original condition. 

If you receive a damaged item, please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged. Email us images of the damaged item at accounts@metallonfab.com.au 

Unattended Delivery Addresses

Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to receive your delivery.

Some of our couriers may require a signature from you on delivery. If you are not home at the time of delivery, the courier will leave a card with collection details. Should nobody be available to accept delivery, the item will be kept with the courier and a redelivery fee may be incurred at your expense.

Please feel free to contact us should you want to make alternate arrangements for delivery. We are flexible and here to help.

Prices and Payment

All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.